Terms & Conditions

Raala Food Terms and Conditions

 

Welcome to Raala Foods! Our services are made available to you subject to the following terms and conditions, which may be updated by us from time to time without notice to you. Your use of our website and services constitutes your agreement to these terms and conditions.

Services

We provide a platform for ordering food delivery from local restaurants. We work with delivery partners to ensure that your food is delivered promptly and in good condition. While we make every effort to ensure the accuracy of the information on our website, menu items and prices may change without notice.

Orders

To place an order, you must have an account with Raala Food. You can place an order through our website or mobile app. We will confirm your order by email or text message and will provide you with an estimated delivery time. Please note that delivery times are estimates only and may vary based on traffic and other factors.

Payment

We accept major credit cards and other payment methods through our secure payment processing system. Your payment information is encrypted and stored securely. We do not store your credit card information on our servers.

Cancellations and Refunds

If you need to cancel an order, please contact us as soon as possible. If the restaurant has already prepared your food, we may not be able to cancel the order. In such cases, we will not issue a refund. If you have any issues with the quality of your food, please contact us within 24 hours of delivery and we will do our best to resolve the issue.

Liability

Raala Food is not responsible for the quality or safety of the food delivered through our service. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Changes to Terms and Conditions

We may modify these terms and conditions from time to time, and such modifications shall be effective upon posting on our website. Your continued use of the website following the posting of any changes to these terms and conditions constitutes acceptance of those changes.

Contact Us

If you have any questions or concerns about our terms and conditions, please contact us at [email protected]. We are committed to providing you with a positive experience and will do everything in our power to address your concerns.